Help Center
The Help Center is a collection of information aimed at helping you get started with and understand our system. To get started, please make a selection from the list below or from the sidebar to the left.

If you cannot find the information you are looking for in the Help Center, send us an email to

1. What is the difference between subscription levels and how much do they cost?


We have four flexible subscription levels to fit your learning needs and budget. Users new to our site are encouraged to test drive all the premium features with our Free Lifetime Account and 7-Day Free Trial offer.

Premium PLUS
Audio & Video Lesson Library
First 3 Lessons in Every Pathway
Everything You Get with Premium
New Lessons Every Week
Complete Lesson Access
In-Depth Lesson Notes
Line-by-Line Audio Dialogue
Access on Android, iPhone or iPad
Basic Access on Android, iPhone or iPad
Basic Access
Premium Access
Premium PLUS Access
HD Video
Comprehensive Study Tools
Afrikaans Core Words & Phrases
Afrikaans Core 2000 Words & Phrases
Afrikaans Core 100 Words & Phrases
Season Vocabulary
Exclusive! Custom Word Lists
Interactive Lesson Quizzes
Voice Recording Tools
Vocabulary Slideshow
Word Bank
Spaced Repetition Flashcards
Afrikaans Audio Dictionary
1-on-1 Learning
1-on-1 Access to a Teacher
Personalized Learning Program
Ongoing Professional Assessment
Pricing Information
1-Month Subscription Free $8.00 $25.00 $47.00
3-Month Subscription Free $21.00
Save 12.5%
Save 12%
Save 11%
6-Month Subscription Free $36.00
Save 25%
Save 20%
Save 22%
12-Month Subscription Free $60.00
Save 37.5%
Save 40%
Save 44%
24-Month Subscription Free $96.00
Save 50%
Save 60%
Save 51%

Are you a student?
Get an Extra 20% Discount on Any 12-Month Subscription. Learn More

2. What form of payment is accepted?


We proudly accept the following safe and secure payment methods:


PayPal is an online global secure payment system. A PayPal account is NOT required - just enter your credit card information when you are redirected to the PayPal site.

Credit Card

Pay securely on our site using Visa, Master Card, American Express, Discover, or JCB. Our site encrypts your private information using an Amazon SSL Certificate.

If you would like to use an alternate payment method, please email us at for more details.

3. I would like to get started! How do I subscribe?


We recommend that you start by signing up to our Free Lifetime Account and 7-Day Trial Subscription by following these simple steps:

  1. Go to our Home Page
  2. Sign up for a Free Lifetime Account and 7-Day Premium Trial
  3. Complete the registration and be sure to verify and confirm your email address to activate your account

4. How do I cancel my subscription and stop it from auto-renewing at the end of my term?


For your convenience your subscription will automatically renew at the end of your term. You can easily cancel your membership and stop it from auto-renewing any time, online, 24 hours a day by following these simple steps:

  1. Log in to the website by entering your Username and Password at the top right of any page
  2. Click on the Account button in the top menu
  3. Click on Subscription Settings link from the left navigation menu
  4. Click on the "Click here to stop this subscription from auto-renewing at the end of the term" link below your existing subscription

Please note that cancelling your subscription only prevents the next charge from kicking in: it does not suspend the service that you paid for in advance. Your subscription will remain active and fully functional until the paid through date listed on the "My Account" page. On that date, your account will cease to work and you will not be charged anymore. You don't have to wait until the last day to cancel your subscription.

5. At what rate will my subscription renew?


All subscriptions will renew at their normal subscription rate. If you have signed up with a coupon code your subscription will renew at the normal rate unless otherwise specified. If you would like to extend your subscription at a discounted rate during a promotional period you may do so by cancelling the renewal of your current subscription and then purchasing the new, discounted subscription. The new subscription will begin when your current subscription ends

6. How do I upgrade my subscription?


To upgrade your subscription, please follow these simple steps:

  1. Log in to the website by entering your Username and Password at the top right of any page
  2. Click on the Account button in the top menu
  3. Click on the Subscription Settings link in the left menu
  4. Cancel your existing subscription by clicking on the "Do not auto-renew at the end of subscription term" link
  5. Click on the Upgrade button in the top menu
  6. Select the subscription that you wish to upgrade to
  7. Select your secure payment method and if you have a coupon enter it in the optional coupon field
  8. Click on the "Order" button and follow the instructions on the next screen

Note: If your upgrade requires a partial refund of an unused portion of an existing subscription or if you wish to change the start date of a subscription, please email your request to

7. Is there any type of guarantee?


We are so sure that you will find our paid subscriptions worth every penny that we will happily refund the full amount of your membership within 60 days if you are unsatisfied in any way - no questions asked! Just send us an email at within 60 days of subscribing to let us know that you would like to take advantage of our money-back guarantee.